Amidst the chaos during COVID-19 first wave when healthcare was crumbling and people were helpless, we met a few doctors and healthcare professionals to understand where can we plug in to provide support? We learnt that there was a need to make information available to people about various resources. We knew we must bridge this gap!

Immediately we made an inventory of Oxygen cylinders, ventilators, hospital bed, general practitioners, ambulances, and quarantine centres. We circulated a helpline number to be used for medical emergencies. We informed the callers about the availability and addresses of the resources to help them make informed decisions during this crisis. South Mumbai and its surrounding areas were covered under this service.